Privacy Policy

Scope of this policy

This Privacy Policy explains how Higgsfield Genjutsu handles information when you use its account, upload, image, video, audio, task history, credit, subscription, and payment-related features.

The information processed depends on the features you choose, the content you provide, and the service providers needed to complete your request.

Account and contact information

When you create or access an account, Higgsfield Genjutsu may process information such as your email address, display name, profile image, account identifier, authentication status, credit balance, and subscription status.

If you contact us, we may process the contact details, account information, and message content you choose to provide so we can respond and investigate the issue.

Prompts, uploads, and generated media

Higgsfield Genjutsu may process prompts, uploaded images, videos or audio, selected models and settings, masks or other editing inputs, and the image, video, audio, subtitle, or related media produced by a requested workflow.

Task records may include identifiers, status, timestamps, input and result references, processing details, credit usage, and actions such as cancellation, deletion, or download. Supported records and results may appear in History or Creations.

Usage, security, and transaction information

Higgsfield Genjutsu may collect information about feature use, page and workflow interactions, browser or device characteristics, approximate region, language, performance, errors, and security or abuse-prevention signals.

Payment credentials are processed through a third-party payment provider. Higgsfield Genjutsu may receive order, transaction, and subscription status needed to apply access or credits, show account status, prevent fraud, and provide billing support.

How information is used

We use information to authenticate accounts, operate uploads and generation tasks, deliver outputs, show task history, manage credits and subscription access, process account actions, provide support, and keep Higgsfield Genjutsu secure.

We may use service, usage, performance, and error information to monitor reliability, troubleshoot failed workflows, measure configured product analytics, improve features, and detect misuse.

Service providers and other processing

Higgsfield Genjutsu uses service providers for functions such as authentication, hosting, storage, content delivery, AI image, video, or audio processing, analytics where configured, security, and payment processing.

We may transmit account information, prompts, uploads, generated media, task metadata, usage signals, or transaction status to a provider when that information is needed for the provider to perform its function.

Information may also be disclosed when reasonably necessary to comply with applicable requirements, respond to valid legal process, protect users or the service, or investigate abuse.

Retention and deletion

We retain information for periods that depend on the type of information, the feature used, account and task status, provider limits, security needs, support needs, and applicable requirements.

Task history and generated media may remain available until you delete them, a retention limit is reached, or they are removed for operational, safety, or legal reasons. Interface deletion may not immediately remove provider records, backups, transaction records, or security logs.

Higgsfield Genjutsu is not permanent archival storage. Download outputs you want to keep.

Your choices and rights

You can manage supported account, history, and browser-storage choices through Higgsfield Genjutsu and your browser. Limiting essential storage may prevent sign-in, checkout, generation, or history features from working correctly.

Where applicable, you may contact us to request access, correction, deletion, or other assistance with personal information. We may need to verify the request and may retain information where permitted or required for security, transaction, recordkeeping, or legal purposes.

Security

We use technical and organizational measures designed to protect account, upload, generation, and transaction-related information. No online service or transmission method can guarantee complete security.

You can help by protecting your account access, reviewing the content you upload, and contacting us if you believe your account or information has been compromised.

Minors

Higgsfield Genjutsu is not intended for children below the minimum age required to use an online service in their location. Do not submit a minor's personal information or media unless you are authorized to do so and the processing is lawful.

Changes to this policy

We may update this Privacy Policy as Higgsfield Genjutsu, its providers, or applicable requirements change. The date at the top of this page shows when the policy was last updated.

Contact

For questions about this Privacy Policy or a privacy request, contact us at the email address below. Requests concerning a third-party provider may also need to be directed to that provider.